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gradient-multiples">With my extensive experience in digital transformation, ERP & POS systems, web development, mobile apps, and data analytics, I can transform any idea into a successful, engaging project that not only meets your needs, but genuinely brings your vision to life.</span> </div> </div> </div> </section> <section id="content">  <div id="section-experience" class="page-section py-6" style="background-color: #0B0A0A;;"> <div class=""> <div class=" text-center style-7031" > <div class=" p-3" > <h1 class="display-4 fw-bold fw-semibold lh-base"> <span class="all-ts ls-4 fs-md-2 fs-lg-4 text-uppercase big-shadow gradient-text gradient-purple-blue" aria-label="Transforming the Future" style="--cnvs-transitions: 0.1s linear;"> 🚀 Experience /> </span> </h1> </div> </div> <div class="container"> <div class="p-3 row align-items-start justify-content-between"> <div class="col-lg-6 row sticky-section sticky-lg-top p-3 d-flex align-items-center" style="background-color: #1f1d1daf;"> <h2 class="fw-bold font-secondary col-lg-5">I.T Manager</h2> <h6 class="col-lg-5">March 2022 - April 2023</h6> <p class="col-lg-2">Khobar</p> <div class="row d-flex align-items-center"> <div class="col-lg-2 center"> <img alt="Mathaqat Foods Logo" class="center" src="assets/logos/companies/mathaqat.webp" /> </div> <div class="col-lg-9"> <h2 class="fw-bold ">Mathaqat Foods Co.</h2> </div> </div> <div class="style-5807"> <p id="mathaqat-p"> Mathaqat Foods was established on March 30, 2017, in Al Khobar, Saudi Arabia. At Mathaqat, the range of services includes QSR (Quick Service Restaurants), catering, and fine dining at high-end restaurants. The company owns and operates 32 highly successful outlets in the restaurant and catering sectors. </p> </div> </div> <div class="col-lg-6 block-sticky-cards-wrap"> <div class="sticky-section sticky-lg-top bg-secondary"> <div class="bg-black dark py-6"> <div class="mb-4"> <h2 class="text-center mb-4">Achievement & Responsibilities</h2> <div class="row feature-box-border-vertical col-mb-30 justify-content-center align-items-center">  <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">1 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Led a digital transformation project, automating operations, and reducing manual processes and paperwork by 95%, which improved workflow across Mathaqat. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">2 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Successfully implemented and integrated four software systems (ZenHR, Revel POS, Marketman, with Oracle NetSuite), enhancing operational efficiency and supporting scalable growth. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">3 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Streamlined end-of-month financial processes by 40%, saving substantial time and effort, and improved financial reporting accuracy by 98%, facilitating more informed business decisions. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">4 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Achieved a yearly cost saving of SAR 250,000 through astute software license optimization, balancing cost-effectiveness with robust system performance. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">5 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Designed and launched engaging websites for all Mathaqat brands including Zafi, Lucas, JarWard, Al Mokhayyam, and Qaf Catering, significantly boosting their online presence and brand visibility. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">6 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Innovated in-house development of an analytics dashboard and system integration monitoring, addressing specific operational needs and enhancing data transparency. </p> <a class="link-primary" href="#"> <u>See more details</u> </a> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">7 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Integrated ZenHR and MarketMan with ChatGPT AI, harnessing cutting-edge technology to streamline HR and inventory management, resulting in a more efficient and intelligent system. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">8 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Built in-house development of a mobile application for online food ordering. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">9 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Designed an onboarding program for new hires that incorporates ERP video tutorials, effectively introducing them to the company’s culture, teams, and systems, easing their transition into their roles. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">10 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed various IT projects with a focus on smooth operations and successful delivery, demonstrating strong project management skills and a commitment to quality outcomes. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">11 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Maintained and enhanced relationships with vendors and service providers, refining procurement processes and ensuring collaborations aligned with the company's strategic objectives. </p> </div> </div> <div class="clear"></div>  <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">12 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Integrated advanced AI-driven predictive analytics (beyond ChatGPT) to forecast inventory needs, optimize staffing levels, and anticipate sales trends, enabling more data-driven decision-making. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">13 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Conducted regular training sessions and workshops for the IT team, elevating their technical competencies, encouraging professional development, and fostering an environment of continuous improvement. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">14 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented robust cybersecurity measures, including advanced threat detection and network intrusion prevention, significantly reducing security risks and protecting sensitive company data. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">15 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Introduced advanced monitoring and alerting systems for critical IT infrastructures, enabling proactive issue resolution, minimizing downtime, and maintaining uninterrupted operations. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">16 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Established standardized integration protocols and comprehensive documentation, ensuring seamless interoperability among multiple software solutions and accelerating the onboarding of new systems. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">17 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Migrated key applications and services to secure, scalable cloud platforms, enhancing reliability, accessibility, and the ability to rapidly respond to changing business demands. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">18 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Introduced an internal IT satisfaction survey to continuously gauge user feedback, leading to iterative improvements in support services and a 20% increase in overall user satisfaction. </p> </div> </div> <div class="clear"></div> </div> </div> </div> <div class="" style="background-color: #181717;"> <h2 class="text-center mb-4">Mathaqat Brands</h2> <ul class="clients-grid row row-cols-2 row-cols-sm-3 row-cols-md-3 row-cols-lg-3"> <li class="col"> <a href="#"> <img alt="Zafi Brand" src="assets/logos/zafi-dark.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Zafi Brand" src="assets/logos/zafi-dark.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Lucas Brand" src="assets/logos/lucas-2.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Capo Brand" src="assets/logos/capo.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Jar Brand" src="assets/logos/jar.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Jar Brand" src="assets/logos/jar.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Mokhayyam Brand" src="assets/logos/mok.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Qaf Catering Brand" src="assets/logos/qaf.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Kak Brand" src="assets/logos/kak.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="San Brand" src="assets/logos/san.webp" /> </a> </li> </ul> </div> </div> </div> </div> <div class="p-3 row align-items-start justify-content-between"> <div class="col-lg-6 row sticky-section sticky-lg-top p-3 d-flex align-items-center" style="background-color: #1f1d1daf;"> <h2 class="fw-bold font-secondary col-lg-5">Head of I.T</h2> <h6 class="col-lg-5">April 2020 - April 2022</h6> <p class="col-lg-2">Al Khobar, Dammam, Jubail</p> <div class="row d-flex align-items-center"> <div class="col-lg-2 center"> <img alt="Specialized Consulting Group Logo" class="center" src="assets/logos/companies/scc.webp" /> </div> <div class="col-lg-9"> <h2 class="fw-bold ">Specialized Consulting Group</h2> </div> </div> <div class="style-5807"> <p id="scg-p"> Specialized Consulting Group operates across multiple sectors including Food & Beverages, Gas & Oil, Construction, and Recruitment. With a presence in Al Khobar, Dammam, and Jubail, the group manages several subsidiary companies, each with unique operational requirements. </p> </div> </div> <div class="col-lg-6 block-sticky-cards-wrap"> <div class="sticky-section sticky-lg-top bg-secondary"> <div class="bg-black dark py-6"> <div class="mb-4"> <h2 class="text-center mb-4">Achievement & Responsibilities</h2> <div class="row feature-box-border-vertical col-mb-30 justify-content-center align-items-center"> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">1 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Crafted and executed the IT Vision and Roadmap, ensuring all IT goals were strategically aligned with the company’s long-term objectives, driving transformative changes across all sectors. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">2 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Led critical IT projects from inception to completion, delivering on-time and on-budget results that enhanced operational capabilities and supported the company’s multi-industry footprint. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">3 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed the IT ecosystem, including network optimization, software deployment, and ERP integration, fortifying the technology framework across all subsidiaries for seamless operations. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">4 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Directed and mentored the IT team, focusing on daily operations, skill enhancement, and fostering a culture of continuous improvement, resulting in higher productivity and more responsive support. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">5 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Centralized Odoo ERP across six subsidiary companies, integrating essential modules (Accounting, HR, Purchasing, Manufacturing), standardizing operations and improving data management accuracy. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">6 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Improved the network infrastructure, significantly reducing downtime and enhancing connectivity, enabling uninterrupted access to critical systems and services. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">7 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Launched and updated multiple websites for the group and its subsidiaries, elevating their digital footprint and improving brand visibility across diverse industries. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">8 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed all IT assets, ensuring optimal utilization, timely maintenance, and adherence to budget constraints, contributing to cost-effective operations. </p> </div> </div> <div class="clear"></div>  <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">9 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Established standardized integration protocols between Odoo ERP and other internal systems, accelerating onboarding of new solutions and ensuring consistent data flow throughout the group. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">10 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented proactive monitoring and alerting systems for key IT infrastructures, enabling swift issue resolution, minimizing service disruptions, and ensuring continuous operational readiness. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">11 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Conducted targeted training sessions for IT staff to expand their technical competencies, promote best practices, and cultivate a team adept at handling complex, multi-industry challenges. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">12 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Introduced cost-saving measures and license optimization strategies, ensuring robust performance and reliability while maintaining strict budget adherence. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">13 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Enhanced cybersecurity posture by implementing advanced threat detection, strict access controls, and regular security audits, reducing vulnerabilities and safeguarding sensitive data. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">14 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed vendor relationships and procurement processes to ensure that all IT investments aligned with the group’s strategic goals, delivering long-term value and scalability. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">15 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Introduced periodic IT user satisfaction assessments, leveraging feedback to refine support services and achieve higher internal customer satisfaction across multiple business units. </p> </div> </div> <div class="clear"></div> </div> </div> </div> <div class="" style="background-color: #181717;"> <h2 class="text-center mb-4">Subsidiary & Associated Brands</h2> <ul class="clients-grid row row-cols-2 row-cols-sm-3 row-cols-md-3 row-cols-lg-3">  <li class="col"> <a href="#"> <img alt="Qaz International Brand" src="assets/logos/companies/QAZ-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Star Excellence Brand" src="assets/logos/companies/star-excellence-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Hat Burger Brand" src="assets/logos/companies/hat-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Shawarmarizer Brand" src="assets/logos/companies/shaw.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Trend Juice" src="assets/logos/companies/trend-juice-logo-black.webp" /> </a> </li>  </ul> </div> </div> </div> </div> <div class="p-3 row align-items-start justify-content-between"> <div class="col-lg-6 row sticky-section sticky-lg-top p-3 d-flex align-items-center" style="background-color: #1f1d1daf;"> <h2 class="fw-bold font-secondary col-lg-5">I.T Manager</h2> <h6 class="col-lg-5">Feb 2016 - Feb 2020</h6> <p class="col-lg-2">Al Khobar, Dammam</p> <div class="row d-flex align-items-center"> <div class="col-lg-2 center"> <img alt="ETE Housing and Catering Logo" class="center" src="assets/logos/companies/ete.webp" /> </div> <div class="col-lg-9"> <h2 class="fw-bold ">ETE Housing and Catering</h2> </div> </div> <div class="style-5807"> <p id="ete-p"> ETE Housing and Catering is a well-established Food and Beverages company operating in Al Khobar and Dammam, Saudi Arabia. It provides a range of services including catering solutions for various brands and implementing effective IT systems to support its operations. </p> </div> </div> <div class="col-lg-6 block-sticky-cards-wrap"> <div class="sticky-section sticky-lg-top bg-secondary"> <div class="bg-black dark py-6"> <div class="mb-4"> <h2 class="text-center mb-4">Achievement & Responsibilities</h2> <div class="row feature-box-border-vertical col-mb-30 justify-content-center align-items-center"> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">1 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Oversaw the setup and configuration of the call center, ensuring seamless network connectivity between branches, improving response times and customer satisfaction. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">2 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed Avaya IP telephony solutions including IVR systems, call flow design, and real-time dashboards, enhancing communication and operational efficiency. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">3 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented and managed POS software for Operation Falafel and Big Chefs, streamlining sales processes, inventory tracking, and order management for improved customer experiences. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">4 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Established and maintained For Gate services (VPN, For Guard), ensuring secure remote connectivity and safeguarding company data across multiple locations. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">5 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented robust security protocols including Kaspersky Business Center, CCTV systems, fingerprint access, and door access controls, significantly reducing security risks and enhancing compliance. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">6 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Utilized SNIPE-IT for electronic equipment asset management, ensuring accurate tracking, maintenance, and cost-effective allocation of resources. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">7 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Oversaw the installation, monitoring, and maintenance of ERP modules focused on supply chain management, recipe formulation, and inventory control, improving operational accuracy. </p> </div> </div> <div class="clear"></div>  <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">8 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Achieved a significant reduction in internet costs by SAR 120K annually through strategic vendor negotiations and optimized network configurations. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">9 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Developed in-house music streaming and customer menu applications, saving SAR 24K annually on subscription fees and delivering a customized, brand-aligned customer experience. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">10 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented proactive monitoring and alerting systems for critical IT services, enabling immediate response to issues, minimizing downtime, and ensuring consistent operational performance. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">11 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Trained IT staff and restaurant teams on new tools, POS systems, and security best practices, fostering a knowledgeable workforce capable of handling rapid changes and new technologies. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">12 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Documented IT-related issues, managed maintenance schedules, and conducted periodic system reviews to ensure long-term stability, reliability, and continuous improvement. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">13 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Introduced user feedback mechanisms and informal surveys, leveraging insights to refine IT support, enhance user satisfaction, and better align services with operational needs. </p> </div> </div> <div class="clear"></div> </div> </div> </div> <div class="" style="background-color: #181717;"> <h2 class="text-center mb-4">Notable Brands & Initiatives</h2> <ul class="clients-grid row row-cols-2 row-cols-sm-3 row-cols-md-3 row-cols-lg-3">  <li class="col"> <a href="#"> <img alt="ETE Group" src="assets/logos/companies/ete-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Operation Falafel Brand" src="assets/logos/companies/operation-falafel-logo-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Big Chefs Brand" src="assets/logos/companies/bigchefs-black.webp" /> </a> </li>  </ul> </div> </div> </div> </div> <div class="p-3 row align-items-start justify-content-between"> <div class="col-lg-6 row sticky-section sticky-lg-top p-3 d-flex align-items-center" style="background-color: #1f1d1daf;"> <h2 class="fw-bold font-secondary col-lg-5">I.T Supervisor</h2> <h6 class="col-lg-5">Jan 2010 - Jan 2016</h6> <p class="col-lg-2">Al Khobar</p> <div class="row d-flex align-items-center"> <div class="col-lg-2 center"> <img alt="A. H. Al Gosaibi Foods Co. Logo" class="center" src="assets/logos/companies/gfc.webp" /> </div> <div class="col-lg-9"> <h2 class="fw-bold ">A. H. Al Gosaibi Foods Co.</h2> </div> </div> <div class="style-5807"> <p id="gfc-p"> A. H. Al Gosaibi Foods Co. is a well-known Food & Beverages enterprise based in Al Khobar, Saudi Arabia. The company operates numerous restaurants and franchises, requiring robust IT support, strategic digital solutions, and ongoing technological enhancements to meet operational demands. </p> </div> </div> <div class="col-lg-6 block-sticky-cards-wrap"> <div class="sticky-section sticky-lg-top bg-secondary"> <div class="bg-black dark py-6"> <div class="mb-4"> <h2 class="text-center mb-4">Achievement & Responsibilities</h2> <div class="row feature-box-border-vertical col-mb-30 justify-content-center align-items-center"> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">1 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Provided first-line support to over 70 restaurants and a 50+ member office team, handling an average of 20 IT calls daily, ensuring timely resolutions and reducing system downtime. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">2 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Investigated recurring IT issues and implemented strategies to minimize calls to the Helpdesk, enhancing overall efficiency and user satisfaction. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">3 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Installed and configured PCs, POS systems, and network cabling for new restaurant setups, ensuring swift openings and seamless IT infrastructure integration. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">4 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed Microsoft Exchange accounts, telephone extensions, and call center connectivity for agents, improving internal communication and support delivery. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">5 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Assisted in troubleshooting and supporting NCR products (hardware and software), ensuring reliable POS and operational performance across all outlets. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">6 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Ensured up-to-date antivirus software on all company machines and oversaw system backups at multiple locations, maintaining data integrity and system security. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">7 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Developed vendor lists with payment vouchers and streamlined various banking processes, including payroll and cheque issuance, integrating financial data with IT systems. </p> </div> </div> <div class="clear"></div>  <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">8 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Created daily sales reports and an analytics dashboard for restaurants, offering insightful data that supported informed decision-making and sales optimizations. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">9 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Initiated and managed the development of a restaurant delivery mobile app with a custom dashboard, expanding the company’s digital capabilities and improving customer convenience. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">10 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Deployed and managed NCR Quick Services and ISP Stock Management Systems, ensuring efficient order handling, inventory control, and enhanced operational workflows. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">11 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Integrated call center systems for home delivery (NCR SDM, NCR Instore, EDSS), facilitating remote connectivity for agents and improving customer response times. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">12 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Programmed and designed POS menu items for Popeyes, Vanellis, and CaliBurger, ensuring accurate representation of products, pricing, and promotions. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">13 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Developed and maintained websites for GFC, Popeyes, and Vanellis, strengthening online presence and supporting marketing efforts. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">14 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Managed email systems and executed digital signage campaigns using Navori CMS, ensuring timely and consistent brand messaging across all outlets. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">15 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Implemented the HR System (Sahr Al Bayan) and integrated it with attendance systems, improving HR data accuracy and streamlining employee management. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">16 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Deployed Microsoft Dynamics Nav and LS Retail Nav (ERP), enabling web and mobile order functionality, centralizing financials, and enhancing operational efficiency. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">17 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Provided consistent IT support for over 60 restaurants and a team of 40 users, maintaining high service levels and ensuring reliable technical assistance. </p> </div> </div> <div class="clear"></div> <div class="col-md-12 feature-box fbox-active fbox-border fbox-light fbox-sm"> <div class="fbox-icon"> <i class="fa-solid">18 . </i> </div> <div class="fbox-content"> <p class="text-transform-none mb-2"> Established best practices for IT purchasing and collaborated with third-party specialists for system integrations, ensuring cost-effectiveness and strategic procurement decisions. </p> </div> </div> <div class="clear"></div> </div> </div> </div> <div class="" style="background-color: #181717;"> <h2 class="text-center mb-4">Key Brands & Systems</h2> <ul class="clients-grid row row-cols-2 row-cols-sm-3 row-cols-md-3 row-cols-lg-3">  <li class="col"> <a href="#"> <img alt="Popeyes Brand" src="assets/logos/companies/popeyes-black.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="Vanellis Brand" src="assets/logos/companies/vannellis.webp" /> </a> </li> <li class="col"> <a href="#"> <img alt="CaliBurger Brand" src="assets/logos/companies/cali.webp" /> </a> </li>  </ul> </div> </div> </div> </div> </div> </div> </div> </section> <section id="content"> <div class="position-relative w-100 mt-6"> <style> .swiper-wrapper { -webkit-transition-timing-function: linear !important; transition-timing-function: linear !important; position: relative; } .swiper-slide img { width: 100% !important; height: auto !important; } </style> <div class="overflow-hidden slider-element swiper_wrapper intro-swiper-marquee customjs h-auto"> <div class="slider-inner viewport-detect"> <div class="swiper"> <div 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class="grid-inner"> <a href="assets/work/hat-burger.webp" target="_blank"> <img src="assets/work/hat-burger.webp" alt="Shop 2 Demo" class="rounded-5"> </a> </div> </div> <div class="col-12"> <div class="grid-inner"> <a href="assets/work/lucas-1.webp" target="_blank"> <img src="assets/work/lucas-1.webp" alt="Live Preview" class="rounded-5"> </a> </div> </div> </div> </div> <div class="swiper-slide mt-5"> <div class="row g-4"> <div class="col-12"> <div class="grid-inner"> <a href="assets/work/zafi-locations.webp" target="_blank"> <img src="assets/work/zafi-locations.webp" alt="Live Preview" class="rounded-5"> </a> </div> </div> </div> </div> <div class="swiper-slide"> <div class="row g-4 mb-5"> <div class="col-12"> <div class="grid-inner"> <a href="assets/work/Lucas-Pastaria-لوكاس-باستاريا.gif" target="_blank"> <img src="assets/work/Lucas-Pastaria-لوكاس-باستاريا.gif" alt="Jewellery Boutique Demo" class="rounded-5"> </a> </div> </div> <div class="col-12"> <div class="grid-inner"> <a 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