Hello World!
I'm Ahmed Shafiq
a Software Engineer
with 15+ years of I.T experiences
specializing in

🎯 IT Strategy: Developed IT roadmaps aligned with business goals.

📉 Group Centralization: Centralized Odoo ERP across six subsidiaries, enhancing operations.

📟 Infrastructure Upgrade: Reduced network downtime significantly, boosting efficiency.

🌐 Web Development: Improved digital footprints for multiple brands.

🛠 Operational Efficiency: Managed IT assets, ensuring reliability and scalability.

🏢 Call Center Setup: Oversaw the setup and configuration of the Call Center and ensured seamless network connectivity between branches.

📞 Avaya IP Telephony: Managed Avaya IP telephony solutions, including IVR, Tree configurations, and dashboards.

🍴 POS Software Implementation: Implemented and managed POS software for Operation Falafel and Big Chefs brands.

🔒 Security Protocols: Managed security protocols including Kaspersky Business Center, CCTV systems, fingerprint access, and door access systems.

🛠️ IT Asset Management: Utilized SNIPE-IT for electronic equipment asset management.

📊 Cost Optimization: Achieved a significant reduction in internet costs by SAR 120K annually.

🎵 App Development: Developed music streaming and customer menu applications, saving SAR 24K annually on subscription costs.

📊 Sales Reporting: Created daily sales reports for restaurants, complemented by an analytics dashboard for in-depth analysis.

📱 Mobile App Development: Initiated and managed the development of a restaurant delivery mobile app with a custom dashboard.

🍴 POS Systems Management: Deployed and managed Point-of-Sale systems, including NCR Quick Services and ISP Stock Management System.

📞 Call Center Integration: Integrated call center systems for home delivery services, including NCR SDM, NCR Instore, EDSS, and facilitated remote connectivity for agents.

🌐 Website Development: Developed and maintained company websites for GFC, Popeyes, and Vanellis.

📧 Email Systems Management: Managed email systems and executed digital signage campaigns using Navori CMS.

🔄 ERP System Implementation: Deployed Microsoft Dynamics NAV ERP and LS Retail NAV, ensuring seamless integration and web/mobility order functionality.

👥 Team Support: Provided consistent IT support across 60 restaurants and to a team of 40 users.

📞 IT Support: Provided first-line support to over 70 restaurants and an office team of 50+ members, handling an average of 20 IT calls daily.

🔧 Hardware and Network Setup: Installed and configured PCs, Point of Sale (POS) systems, and network cabling for new restaurant setups.

📧 Email and Accounts Management: Managed the creation and maintenance of Microsoft Exchange accounts and telephone extensions for users.

🔄 Backup and Antivirus Management: Monitored and ensured up-to-date antivirus software on all company machines and managed backups across multiple locations.

💼 IT Purchasing: Handled the purchasing of IT equipment and software, ensuring alignment with approved budgets.

🔍 Troubleshooting: Assisted in troubleshooting and supporting NCR products, both software and hardware.

📝 IT Documentation: Developed and designed IT forms, including equipment health checks and inventory lists.

🤝 Collaboration: Worked with third-party technical specialists for specialized support and system integrations.